You’ve been in a car accident or your car has experienced some cosmetic/structural damage because of bad situations. Either way, you want the dents, dings and scratches fixed as soon as opportunity. Entrusting your prize vehicle to your initial auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have your best interest at heart.
Take for instance the recent “Sierra Vista Herald” news report declaring, “Auto repair shops to be checked out.” Seems Arizona’s new attorney general is putting a sting operation into effect in the state that will “determine if those in the business of car repair are now being honest with their customers.”
What prompted the great need of such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers their cars require expensive add-on services when they really don’t. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them alongside a lowball estimate.
In light of situations like these, it’s no wonder that recognition is being passed out by the Better Business Bureau and other watchdog organizations to auto body repair services that have their customers’ best interests in your mind. Recently, EMC Publishers reported that “Local auto repair shop [had been] recognized by BBB for its integrity.”
The auto repair shop was selected by a “panel of judges including things like business and community leaders” who investigated business practices and anecdotal customer service stories to choose the winner. Honest and integrity in all areas of business by owned and operated repair service provider secured the win.
One of the ways that the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective end up being getting you back within road quickly and the actual use of confidence that your vehicle has been restored as part of your complete satisfaction. ICAR Gold class certification also makes sure that your auto repair technicians have obtained the highest credentials in the industry to get the task finished right.
Another way in which the auto repair service walked away with the honor was by taking the time regrowth to its customers, in plain, non-technical language, what repairs their car needed and what options were available all of them. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative points. Watch out for auto body shops that use knock-offs or cheap imitations but charge you just slightly less than a competitor that is committed to the real deal and backs it up with a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in worries that you’re being ripped off because of your auto repair purchase. A reputable car body team focuses on taking that stress out among the process with focus to detail from quote, to insurance agency document approvals, up through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536
(508) 444-2777